Contact Center Representative Job at Insight Global, United States

  • Insight Global
  • United States

Job Description

Required Skills & Experience
• 3+ years of experience in a contact/call center role in the insurance industry\n\t• Experience working with documentation in a highly regulated field (insurance, healthcare, banking, etc.)\n\t• Typing speed of at least 8,000 KPH\n\t• Working knowledge of Microsoft 365, including Teams, Outlook, and Excel

Nice to Have Skills & Experience
• Previous insurance industry experience\n\t• Experience communicating with insurance agents or brokers\n\t• Familiarity with insurance-tracking databases\nProduct-support or contact-center experience

Job Description

Insight Global is seeking a Senior Customer Service Representatives for a leading insurance client. These individuals will support customers by answering inbound calls, resolving questions, responding to email requests, and accurately entering information into an insurance-tracking database. They will also communicate with insurance agents and brokers to verify information and build the product knowledge needed to deliver an excellent customer experience. This is a great opportunity for detail-oriented customer service professionals who thrive in a collaborative environment and want continued career growth within the insurance industry. \n\nDay-to-Day:\n\t• Receive inbound customer calls, answer questions, and resolve issues\n\t• Make outbound calls to insurance agents and brokers to verify information\n\t• Respond to customer correspondence and information requests by email\n\t• Enter and maintain information in an insurance-tracking database\n\t• Develop product knowledge to clearly explain product features\nComplete additional customer-service responsibilities as assigned

Job Tags

Similar Jobs

City of Sandy Springs

Recreation Aide Job at City of Sandy Springs

 ...recreational programs, camps, athletic leagues, and community events Lead, instruct, and supervise activities for children (ages 417), adults, and individuals with disabilities Coach and facilitate sports leagues and free-play activities in a safe and inclusive... 

Cache Ventures

Social Media Manager Job at Cache Ventures

 ...perform and can execute against that daily. Responsibilities Own social strategy and execution across LinkedIn, X/Twitter, TikTok, Instagram, and YouTube Shorts Build and manage the content calendar across multiple brands and accounts Handle daily content... 

Britt Medical

Hand Surgeon Job at Britt Medical

 ...Britt Medical is seeking a fellowship trained, BC/BE Orthopedic Hand Surgeon to join our team near Washington DC. The successful candidate will expand our upper extremity service line while working with specialists across various orthopedic disciplines. This role offers... 

ORCA Communications

Remote Content Creator: Build Your Brand & Influence Job at ORCA Communications

A dynamic digital marketing agency seeks creative individuals to train as digital content...  ...engaging content and mastering social media skills. Ideal candidates are ambitious,...  ...motivated, and eager to learn. No previous experience is required, making it a perfect opportunity... 

Tri State Urologic Services

Chief Administrative Officer Affiliate Job at Tri State Urologic Services

 ...Paid sick time Paid time off Paid holidays Profit sharing Retirement plan GENERAL SUMMARY The Chief Administrative Officer Affiliate is responsible for leading and directing all operations and related lines of business. The Chief Administrative...