Contact Center Agent II Job at Presbyterian Medical Services, Albuquerque, NM

  • Presbyterian Medical Services
  • Albuquerque, NM

Job Description

Job Description

JOB CATEGORY: CALL CENTER / ADMINISTRATION

POSITION SUMMARY: This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Contact Center Manager, effectively solves customer issues, complaints and inquiries; keeps customer satisfaction at the core of every decision and behavior.

Qualifications

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

  • Must have a minimum of 90 days experience as a PMS Contact Center Agent I.
  • High school diploma or general education degree (GED) required.
  • One year customer service or call/contact center experience.
  • Computer experience required; ability to work with Windows-based programs strongly preferred.
  • Experience in medical billing preferred.
  • Bilingual Spanish / English or Navajo / English preferred.

EOE/AA/M/F/SO/Vet/Disability

Job Tags

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